Policy At Hair Simplicity

  1. We are online based. all orders are shipped within timely 8-10 business days and in the order which they are received.
  2.   All special bundles like Water wave, Ocean wave, and Indian Deep wave have to be preordered unless announced on social that l have them on hand.
  3. Due to COVID. 19 we are not accepting returns or exchanges at this time. We will honor you exchanges only under certain circumstances
  4. To be eligible for an exchange, your item must be unused and is in same condition that you received it. It must also be in the original packaging. Meaning all original tags must still be on product. Th hair can not be colored, styled, or cut in anyway. ( Including lace)